The collaborative integration of LearnWise and Freshdesk offers a transformative support paradigm for institutions. With the AI assistant of LearnWise at the helm, it adeptly manages and resolves up to half of the incoming questions before they crystallize into tickets. For those queries that demand more comprehensive attention and evolve into tickets, they’re seamlessly integrated into Freshdesk’s customer-centric support framework. This ensures that all tickets, be they educational or customer-focused, are meticulously categorized, delegated, and resolved. Additionally, through the intuitive interface of LearnWise, educators, students, and customers alike can actively engage with and monitor these support tickets within Freshdesk, championing a holistic, transparent, and responsive support experience.