Live-Chat-Systeme

Live-Chat-Integrationen werden für Institutionen immer beliebter, um Studenten und Dozenten personalisierten Support in Echtzeit zu bieten. LearnWise AI stellt eine nahtlose Verbindung zu jedem Live-Chat-Anbieter wie LiveChat.com her und bietet anpassbare Optionen dafür, wann und wie Live-Chat verfügbar gemacht wird. Durch den Einsatz von KI zur Qualifizierung von Konversationen, zur Erfassung kritischer Details und zur Priorisierung von Benutzern stellt LearnWise sicher, dass Live-Chat-Sitzungen effektiv sind und sich auf diejenigen konzentrieren, die sie am dringendsten benötigen.

1. Configurable Availability:

• Define live chat opening hours and automatically escalate AI queries to live chat only when agents are available.
• Tailor live chat availability based on user roles (e.g., students vs. faculty), specific channels (e.g., LMS platforms or portals), or particular use cases.

2. AI-Driven Pre-Qualification:

• LearnWise AI engages users first, collecting key information such as query type, urgency, and relevant context.
• For eligible cases, AI directs the user to live chat with all collected details handed off seamlessly to support agents.

3. Flexible Integration:

• Link Out to Providers: Launch live chat sessions via external URLs for providers like LiveChat.com or other third-party tools.
• Embedded Chat: Embed live chat functionality directly within LearnWise AI for a cohesive user experience.

4. Streamlined Workflows:

• AI handles repetitive or low-priority queries, freeing live agents to focus on high-value interactions.
• Support agents receive pre-validated queries, reducing response time and improving service quality.

Maximized Efficiency: By qualifying inquiries upfront, LearnWise ensures live chat sessions are used strategically, avoiding agent overload while maintaining top-tier service. Customizable Integrations: Whether your institution prefers embedding live chat or linking out to existing tools, LearnWise adapts to your workflows with ease. Seamless AI Handoff: Agents receive all necessary context, eliminating the need for users to repeat themselves and speeding up issue resolution. Enhanced Communication: Combining AI triage with live chat offers a balanced approach to student and faculty support, improving satisfaction while optimizing operational resources.