The synergy between LearnWise and FreshService promises a dynamic support enhancement for institutions. LearnWise’s advanced AI assistant specializes in identifying and resolving half of the queries before they can escalate into tickets. For those issues that do demand deeper intervention and become tickets, they are deftly channeled into FreshService’s IT-centric support platform. This ensures that IT and educational tickets are properly sorted, designated, and addressed within FreshService’s framework, fostering rapid and accurate solutions. Additionally, educators and students are empowered to trace, engage with, and manage these support tickets within FreshService, all accessed via the LearnWise portal. This integration champions a seamless, transparent, and efficient educational and IT experience.