Anticipate student needs with impact and support trends
Use insights to identify key trends and topics, and track your AI Resolution Rate to measure the impact of your AI support layer.
24/7 support for students with AI
Provide round-the-clock assistance to students with an AI-powered system that can instantly answer common questions.
Escalate requests to the right help desk
When students need more specialized help, the AI can automatically escalate their requests to the appropriate team or department.
Monitor case drivers and support trends
Gain valuable insights into the types of questions and concerns students are raising most often to strategically update self-help resources and ensure fewer repetitive queries.
Reduce repetitive questions and resolution times at once
Our research shows more than 50% of student service questions could be resolved with self-help. Help students help themselves so your team can focus on the most important cases, lower operational costs, and raise your resolution rates with LearnWise.
We started in September and engagement has been good with it. We already hadover 500 interactions with Aiden, and I think only 2 of them had actually been escalated that they weren't able to be resolved within Aiden, which was really good for us.
Laura Monteith
Head of Teaching & Learning Excellence
Uncover student trends to stay ahead
Monitor support trends to see how what students need the most help with now and understand how your resources, course materials, and website could be improved to reduce confusion for the future.
Make a plan for better support systems
Use insights on previous support loads to understand the key case drivers, so you can take strategic action to get ahead of them. Automatically have complex cases escalated with the smart triage, to unify your institution's help desks and streamline support.
Download the study
Learn how other campuses around the world are tracking their progress and processes with LearnWise insights and trends.
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