Continuously improve your support content
Get notified about content gaps, tag the appropriate team, and track updates to ensure your guides stay in a continuous improvement cycle.
Connect your websites, docs, and FAQ resources
From your public website to LMS courses and Sharepoint Sites, sync your content to an AI assistant to automatically discover improvement opportunities.
Identify at risk topics and unanswerable questions
Gather relevant data from real student conversations on your campus. Understand which support guides need new or improved content by identifying which questions and topics are common case drivers.
Develop a continuous improvement process
Re-run past support questions with a human in the loop and build a quality assurance process by confirming updates are made to your sites and guides have improved AI answers.
Proactive identification of gaps in student resources
Quickly identify missing or outdated information in your support guides, so students always have access to the most accurate, up-to-date resources without the need for extensive manual audits.
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The system was identifying where our content needed improvement and organizing it automatically. We've had over 7,000 student conversations analyzed, showing exactly where updates were needed. I've been working with technologies for years, and I've rarely seen something with such minimal time investment upfront produce real results so quickly.
Dr. Nic Earle
Learning Systems and Analytics Specialist
Streamlined support and improvement process
Experience faster and more efficient responses to student needs by reducing repetitive support requests and creating an easy-to-manage content improvement process.
Continuous enhancement of AI-driven support
Enhance overall student satisfaction with content updates that improve the quality of AI-driven responses, so you can trust automated systems to continue handling routine questions effectively.
Download the study
LearnWise’s ContentSense is just common sense. Read the study to find out how higher ed staff are revolutionizing the way they manage a continuous queue of content improvements.
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