Kaltura

TeamDynamix is a no-code IT Service Management (ITSM) and Enterprise Service Management (ESM) platform that combines automation, conversational AI, and enterprise integration for efficient service delivery. LearnWise AI enhances this ecosystem by enabling ticket creation via email, supporting on-demand content retrieval, and offering scalable integration capabilities for future expansion.

Live chat integrations are an increasingly popular way for institutions to deliver personalized, real-time support to students and faculty. LearnWise AI seamlessly connects with any live chat provider, such as LiveChat.com, offering customizable options for when and how live chat is made available. By using AI to qualify conversations, collect critical details, and prioritize users, LearnWise ensures live chat sessions are effective and focused on those who need them most.

Phone support remains a vital channel for handling high-priority and complex inquiries in universities, but it can also be costly and resource-intensive. LearnWise AI integrates seamlessly with your institution’s phone support system, qualifying calls, guiding users to the correct phone numbers, and automating pre-call ticket generation to minimize wait times and enhance efficiency.