Empowering Institutions to Meet Student Support Demands

Higher education institutions are increasingly challenged by rising support needs, especially during peak academic periods. Learnwise has consistently demonstrated its ability to streamline support, reduce ticket traffic, and deliver exceptional service quality for students and staff alike.

The evidence shows that this solution is adaptable to a variety of environments, whether integrated into learning management systems (LMS) like Canvas, student portals, or other institutional platforms.

Reliable, Scalable, and Tested Solution

Across multiple deployments, Learnwise has proven its capability to handle high-demand student support environments while maintaining excellent outcomes:

Unparalleled Resolution Rates: Institutions using Learnwise consistently report AI resolution rates exceeding 95%, significantly reducing the need for human intervention.

Low Escalation Rates: Learnwise minimizes escalations to live agents, typically accounting for less than 1% of all inquiries. This reduces pressure on support teams and

allows them to focus on high-priority tasks.

High Volume Efficiency: Learnwise scales effortlessly to handle thousands of interactions, delivering responses quickly and accurately without compromising service

quality.

The Learnwise Advantage: Evidence Across Different Contexts

Integration with LMS Platforms

Data from Learnwise integrations with Canvas LMS highlights the platform’s ability to address

high student demand:

- Over 50,000 responses managed in a single term with an AI resolution rate above 98%.

- Students maintained active engagement, averaging 10 messages per conversation, demonstrating the system’s ability to provide in-depth, sustained support.

- By handling thousands of inquiries without human intervention, Learnwise effectively reduces strain on IT and academic staff.

Institution-Wide Portals

When implemented in institutional portals, Learnwise has delivered equally impactful results:

- Ticket traffic reductions of nearly two-thirds, saving significant time and resources.

- Learnwise supports onboarding and training for new staff by providing an accessible reference for accurate information.

- Institutions navigating staffing changes reported smooth transitions, with Learnwise ensuring continuity in support services.

Key Benefits for All Institutions

1. Universal Integration Across Platforms: Learnwise is designed to work seamlessly across LMS, student portals, and institutional websites, consolidating support channels without added cost.

2. Enhanced Self-Service: Students can ask questions in natural language and receive comprehensive, multi-source responses without interrupting their work or studies.

3. Continuous Improvement: The system flags knowledge gaps through escalations, ensuring that repeated questions are addressed by improving institutional content.

4. Cost Savings: By automating responses to frequently asked questions, institutions can significantly reduce the need for live agents, reallocating staff to more strategic

initiatives.

5. Consistency in Service: Learnwise ensures that students receive the same level of support across all touchpoints, enhancing their overall experience.

A Tested and Proven Solution for Higher Education

From managing the complexities of LMS platforms to serving as the backbone for institution-wide portals, Learnwise has shown its ability to reduce ticket traffic, improve the student experience, and provide measurable value to institutions. Whether your institution faces increasing student demands, reduced staffing, or the need for more scalable solutions, Learnwise has demonstrated time and again that it is a reliable, adaptable, and cost-effective support tool.

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