ServiceNow

The LearnWise and ServiceNow integration enhances institutional support by combining AI-driven assistance and ServiceNow’s knowledge resources. LearnWise’s AI assistant accesses ServiceNow’s knowledge base to answer questions instantly and escalates complex issues to ServiceNow for further support. This integration enables faster response times and optimized IT resource use.

Key Benefits:

1. Real-Time Knowledge Retrieval from ServiceNow

• LearnWise accesses ServiceNow’s knowledge base, allowing the assistant to pull relevant articles for user inquiries.
• Students and staff receive accurate, up-to-date answers from verified ServiceNow resources.

2. Automated Ticket Escalation to ServiceNow

• For complex queries, LearnWise automatically escalates issues to ServiceNow with relevant user information and context.
• ServiceNow assigns tickets to the right support team, ensuring efficient, seamless support.

3. Smart Routing and Insights

• LearnWise’s intelligent routing prioritizes tickets based on issue type, user profile, and urgency.
• Gain insights from ServiceNow data within LearnWise to refine support strategies and improve response times.

LearnWise’s tailored integration with ServiceNow meets the specific needs of educational institutions, enhancing support with AI-driven assistance and seamless escalation. This solution reduces IT workload while improving user satisfaction through accurate, timely responses.

Advantages of LearnWise with ServiceNow:

• Verified Knowledge Access: Provides trusted answers directly from ServiceNow’s resources.
• Efficient Support Workflow: Offers fast answers and escalates complex issues effortlessly.
• Customizable Escalation: Adaptable workflows fit your institution’s support needs.
• Data-Driven Improvement: Use insights from ServiceNow data to enhance service quality continually.

Enhance your institution’s support efficiency with LearnWise and ServiceNow, delivering faster, smarter support every time.