TOPdesk

The LearnWise and TOPdesk integration empowers educational institutions with efficient, AI-driven support by connecting TOPdesk’s ticketing and knowledge resources with the LearnWise AI assistant. This integration allows LearnWise to pull relevant TOPdesk knowledge base articles to address user inquiries immediately. Additionally, complex issues can be pushed to TOPdesk as support tickets, ensuring a streamlined flow between automated assistance and human intervention for effective support outcomes.

Key Benefits:

1. Real-Time Knowledge Retrieval from TOPdesk

• LearnWise connects to TOPdesk’s knowledge base, allowing the AI assistant to pull and display relevant articles based on user inquiries.
• Students, faculty, and staff receive accurate answers from verified TOPdesk sources directly within LearnWise, ensuring reliable, up-to-date support.

2. Automated Ticket Push to TOPdesk

• For inquiries requiring further support, the AI assistant creates a ticket in TOPdesk, automatically including user details and conversation history.
• TOPdesk then routes the ticket to the appropriate support team, ensuring a smooth transition from AI assistance to human support.

3. Intelligent Support Routing and Insights

• With LearnWise’s intelligent routing capabilities, TOPdesk tickets are prioritized by factors such as issue urgency, user role, and inquiry type.
• Administrators gain insights from TOPdesk ticket data within LearnWise to identify trends, refine response strategies, and improve service quality.

LearnWise offers a targeted, education-centered support solution that integrates seamlessly with TOPdesk to meet the needs of students, faculty, and staff. By combining TOPdesk’s structured ticketing system and comprehensive knowledge base with AI-driven support, LearnWise ensures users receive quick, reliable assistance that minimizes wait times and optimizes IT resources.

Advantages of LearnWise with TOPdesk:

• Reliable Knowledge Access: Provides accurate, verified answers from TOPdesk’s knowledge base.
• Efficient Support Workflow: The LearnWise AI assistant offers instant answers and escalates complex issues to TOPdesk with ease.
• Customizable Escalation Paths: Adapt ticket escalation processes to align with your institution’s support structure.
• Data-Driven Service Improvements: Gain actionable insights from TOPdesk ticket data within LearnWise, enabling continuous support refinement.

Boost your institution’s support efficiency with the combined power of LearnWise and TOPdesk, delivering smarter, faster support for every user.