Designed with a user-centric approach, the LearnWise and Blackboard integration caters to each user’s unique needs. Once inside Blackboard, the AI assistant identifies the user’s role, such as a teacher or student, to provide personalized and timely support.
Moreover, the integration equips the LearnWise AI with access to vital course information. Consequently, the AI assistant can address specific course-related queries, ranging from assignment due dates to syllabus inquiries. This feature elevates the level of student engagement and assistance.
In instances where a human touch is necessary, the AI assistant ensures a smooth transition by escalating the case from Blackboard to the most appropriate IT help desk within your institution. This ensures all questions receive the right attention promptly.