The integration of LearnWise and Aha! introduces a myriad of benefits to elevate your support process. By leveraging this integration, tickets and cases are automatically generated within Aha! from conversations and support escalations that occur within the LearnWise chat. This not only eliminates the need for manual input but also speeds up the response time.
The quality of tickets is significantly boosted with key user information collected by LearnWise and pushed to Aha!. This rich data assists agents in resolving tickets faster, providing a more personalized support experience to the users.
Furthermore, the integration enables students and teachers to view their active and past support cases from Aha! directly within the LearnWise past chats view. This promotes a transparent and open support process, keeping everyone updated with the status of their tickets or cases.
Also, custom Aha! fields can be mapped to LearnWise fields to ensure that the accurate user information is collected and utilized. Incoming requests within LearnWise can be accurately routed to the appropriate tags and help desk portals in Aha!, guaranteeing efficient issue allocation and resolution.