The seamless integration of LearnWise and GitLab promises a transformative support experience for institutions. LearnWise’s AI assistant is equipped to swiftly address and resolve up to half of the inquiries before they mature into tickets. For the queries that necessitate more in-depth assistance and subsequently become tickets, they are systematically funneled into GitLab’s robust DevOps toolchain. This symbiotic relationship ensures that tickets related to development, operations, or any other technical aspect are methodically categorized, assigned, and resolved within GitLab. Furthermore, educators, students, and developers can interact with and monitor these tickets from GitLab directly through the LearnWise interface, ensuring a cohesive, transparent, and technologically advanced educational and development journey.