Teamwork

The alliance between LearnWise and Teamwork.com unveils a variety of features to supercharge your support services. In this setup, discussions or support escalations identified in the LearnWise chat are promptly transformed into tasks or tickets within Teamwork, sidelining the need for repetitive manual entries and hastening the entire support journey. Each ticket or task is supplemented with intricate user metrics that LearnWise systematically captures and funnels into Teamwork. This granular detail becomes instrumental for support agents as they strive to offer a bespoke and efficient support experience. Further enhancing this integration, learners and educators can seamlessly navigate their active and previous support tasks or tickets from Teamwork directly within the LearnWise chat overview. Such a cohesive interface ensures that users remain in the loop regarding their support trajectory, promoting a unified and transparent assistance methodology. Demonstrating its adaptability, the integration lets custom Teamwork fields align with specific LearnWise attributes, ensuring a holistic capture of user insights. Queries and concerns raised within LearnWise are adeptly channeled to the pertinent projects or task lists in Teamwork, ensuring meticulous issue segmentation and expedited resolution.